Case Studies
Ingram Micro Logistics provides end-to-end logistics solutions for a wide variety
of manufacturers, retailers and Internet companies. View the case studies below
to learn more about how Ingram Micro Logistics works with each client to conduct
and in-depth needs analysis, develop custom solutions tailored to meet the unique
needs of each client, and seamlessly implement a logistics solution to increase
supply chain efficiencies, improve order fulfillment standards and enhance customer
service.
 Retail
Connect
Web
Connect
Reverse
Logistics
Integrated
Channel
Retail Connect
Nova Development
Business Challenge: Nova Development Corporation, a leading developer of consumer
graphics and content software, needed a logistics partner to help implement its
go-to-market retail strategy.
Solution: Ingram Micro Logistics developed a "direct-to-retail"
logistics model to comply with the shipping and routing requirements of Nova's
retailers. Within four months of the initial proposal, IML implemented a comprehensive
logistics program that provided inventory and order management, customer service,
reverse logistics, credit and collections and transportation services for shipment
to Nova's retail clients.
 case
study
Software Manufacturer
Ingram Micro Logistics provides full retail solutions for a software manufacturer
who distributes boxed software products and small PC peripherals to retail chains
throughout the United States and Canada. Logistics requirements managed by Ingram
Micro include customized packaging for specific retailers, merchandising and custom
point-of-sale displays and increased control over inventory, costs and service.
case
study
Web Connect
Tapwave
Business Challenge: Tapwave, the pioneer in the development of mobile entertainment
gear, needed an innovative online order and fulfillment solution to support the
launch of its Zodiac mobile entertainment console.
Solution: Ingram Micro Logistics and ChannelWave worked together to implement
a comprehensive program of e-commerce and logistics services that allowed Tapwave
to streamline its sales and fulfillment processes.
case
study
Electronics Web Retailer
This major electronics Web retailer has a thriving Web distribution strategy,
plus kiosks in more than 1,800 stores across the United States where consumers
place online orders while shopping. Objectives included reducing systems interface
obstacles, balancing inventory with order volumes and managing thousands of small
packaged units with accuracy.
case
study
Reverse Logistics
Microsoft Home And Entertainment Division
Business Challenge: Microsoft Home and Entertainment Division needed to further
streamline and improve the efficiencies of their retail returns processing as
part of their plan to incorporate their distribution returns in the United States
into the program.
Solution: Ingram Micro Logistics quickly deployed IT infrastructure solutions
and its world-class logistics system to bring greater efficiency to Microsoft's
retail returns processing, providing a seamless system for credits, product disposition
and reporting that was expanded to include Microsoft's distribution partner returns.
case
study
Integrated Channel Solutions
Computer Manufacturer
As one of the world's largest computer manufacturers, this company excelled
at its core competencies, branding, product development and marketing,
but had difficulty managing the process of getting its products to retailers
and customers at the right time. Objectives included balancing inventory
with order volumes, improving delivery times, and reducing freight costs.
case
study
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